Unable to Email from ESC after November 11, 2021

Description of Issue:

Unable to email from ESC after November 1st, 2021. 

  • After November 1, 2021, older versions of Outlook will no longer be able to connect to Microsoft 365 Services. 
  • Only Outlook 2013 Service Park 1 or later will be supported after this date.   
Cause of Issue:
  • ESC uses a form of outgoing Email called SMTP, it's a commonly supported format on most outgoing email exchange hosts. 
  • As of November 1st, 2021, Microsoft has announced it will only support Outlook 2013 with Service Pack 1 or later.  

You must update to Outlook 2013 with Service Pack 1 or later.

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