Description of Issue:
Unable to email from ESC after November 1st, 2021.
- After November 1, 2021, older versions of Outlook will no longer be able to connect to Microsoft 365 Services.
- Only Outlook 2013 Service Park 1 or later will be supported after this date.
Cause of Issue:
- ESC uses a form of outgoing Email called SMTP, it's a commonly supported format on most outgoing email exchange hosts.
- As of November 1st, 2021, Microsoft has announced it will only support Outlook 2013 with Service Pack 1 or later.
You must update to Outlook 2013 with Service Pack 1 or later.