Description of Error:
Dispatches received from American Home Shield (AHS) may not send status updates to AHS automatically. In these situations the Connections Server log may show the following error:
Unable to connect to the remote server.
Cause of Error:
Something is stopping the Connections Server from communicating with the AHS web class.
Make sure you can communicate with the AHS web class using the following details:
If you are unable to do so, look for things that could be blocking access. In one situation we found that adding https://ahsintegration.ahslink.com/ to the list of Trusted Sites in Internet Explorer fixed the problem.