Description of Error:
When attempting to modify an invoice within the Sales Invoicing screen that has been tendered and deposited with ESC Accounting, they get the following error message:
Payment has cleared the register and the invoice cannot be edited
Cause of Error:
This error indicates that a payment was tendered and deposited and therefore the invoice cannot be edited.
- If the transaction was in a period that has been closed you need to reopen it. This is done by clicking on Company → Select Open Accounting Period.
- Then you need to go to the Banking→Account Register to void out the deposit. This will allow you to cancel the payment on the invoice.
- This is done in the Receivables→Cancel Payments/Credits screen.
- After the payment has been removed you are now able to edit the invoice. After you edit it you must re-apply the payment and deposit.