ESC Mobile Manager: How Do I Customize The Mobile Manager Screen?


When ESC Mobile Manager first appears on your screen, you'll be presented with the Schedule View. All technicians entered into your Electronic Service Control database will appear listed across the top of the screen. Your non-tech columns will be listed horizontally on the bottom of the screen. Dispatches will be presented in the screen below the technician to which they are assigned and will be color-coded by their assigned Priority. This is your Mobile Manager Dispatch Board.

To view more technicians and their dispatches, you need only swipe the Dispatch Board to the left or right. You can do the same with the Unassigned dispatches at the bottom of the screen. You may also change the date that is being displayed by tapping the date on the top-right corner of the board, or by tapping the forward and backward arrows on the top of the board. To immediately snap back to today's date, simply tap "Today" on the top-left of the board.

You can switch up the way that your board is displayed using the Options menu at the top-right corner of your screen.

You can display a dispatch "List View" similar to the "Standard View" on the Electronic Dispatch Board in Electronic Service Control. To toggle between the List View and the Schedule View on your Mobile Manager Dispatch Board, navigate to the Options menu at the top-right of the screen and select Schedule/List View. You may switch between these views at any time.

If you select the Show/Hide Unassigned option from this same menu, you can hide the non-tech dispatches that span the bottom of the screen.

The Show/Hide Completed feature in the Options menu will display or hide the dispatches that technicians have completed for the current time period you have displayed on your Mobile Manager Dispatch Board.

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