If your technicians are reporting that ESC Mobile is not connecting, these steps can help get them back online. This procedure can also help restore any workstation also having similar issues.
1.Press the Windows Key + R to bring up the Run window.
2. Type in Services.msc and hit Ok .
3. Scroll down to SQL Server (ESC), right-click and select Restart or Start .
4. Scroll down to SQL Server Browser, right-click and select Restart or Start.
5. Return to the workstation you were having a problem with and attempt to log in.