Electronic Service Control provides several ways in which you can communicate with your customers with Email. But first, you need to connect ESC with your outgoing email account. If your email provider happens to be a public provider, their SMTP settings (the way in which ESC will be able to find and communicate with that server) will be available to the general public.
Below is a list of the most popular public email providers and their SMTP settings. To enter these settings into ESC, head to your Company menu, select System Setup and then navigate to the Email tab. Be sure to also fill in the Addresses sub-tab and send yourself a test email from the Test sub-tab.
GMAIL
SMTP Server: smtp.gmail.com
Login User: youremailaddress@gmail.com
Password: Password used to access this account
Port: 465
Login Method: Auth
Check "Use SSL"
Microsoft Office 365
SMTP Server: smtp.office365.com
Login User: youremailaddress@yourdomain.com
Password: Password used to access this account
Port: 587
Login Method: Auth
Check "Use SSL"
Check "Use STARTTLS"
GoDaddy
SMTP Server: smtpout.secureserver.net
Login User: youremailaddress@yourdomain.com
Password: Password used to access this account
Port: 465
Login Method: Auto
Check "Use SSL"
AOL
SMTP Server: smtp.aol.com
Login User: youremailaddress@aol.com
Password: Password used to access this account
Port: 587
Login Method: Auth
Check "Use STARTTLS"
COMCAST
SMTP Server: smtp.comcast.net
Login User: youremailaddress@comcast.net
Password: Password used to access this account
Port: 587
Login Method: Auth
LIVE/HOTMAIL
SMTP Server: smtp.live.com
Login User: youremailaddress@live.com (or youremailaddress@hotmail.com)
Password: Password used to access this account
Port: 587
Login Method: Auth
Check "Use SSL"
Check "Use STARTTLS"
YAHOO
SMTP Server: smtp.mail.yahoo.com
Login User: youremailaddress@yahoo.com
Password: Password used to access this account
Port: 587
Login Method: Auth
Check "Use SSL"
Check "Use STARTTLS"
VIRUS FREE EMAIL
SMTP Server: mail.vfemail.net
Login User: youremailaddress@vfemail.net
Password: Password used to access this account
Port: 465
Login Method: Auth
Check "Use SSL"
ROADRUNNER (TIME WARNER)
SMTP Server: smtp.biz.rr.com
Login User: youremailaddress@yourdomain.com
Password: Password used to access this account
Port: 587
Login Method: Auth
RACKSPACE
SMTP Server: secure.emailsrvr.com
Login User: youremailaddress@yourdomain.com
Password: Password used to access this account
Port: 465
Login Method: Auth
Check "Use SSL"
AT&T
SMTP Server: outbound.att.net
Login User: youremailaddress@yourdomain.com
Password: Password used to access this account
Port: 465
Login Method: Auth
Check "Use SSL"
These settings are also valid for AT&T:
SMTP Server: smtp.mail.att.net
Login User: youremailaddress@yourdomain.com
Password: Password used to access this account
Port: 587
Login Method: Auto
Check "Use SSL"
Check "Use STARTTLS"
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